The Broncos Club is the popular social heart of the Broncos Rugby League Team. In the club you will find a range of dining options, entertainment, and over 70 full-time and casual staff working across multiple rosters and departments. Helping manage and pay those staff is accountant Gemma Farrington.
The Broncos Club wasn't always as efficient as it is now. Before foundU, the club had a very manual onboarding process that required staff to come in two hours before their first shift and onboard with paper documents. The Broncos Club had multiple workforce management systems and none of them were cloud-based. With slow support and convoluted processes, the club knew there had to be a better way.
100% online onboarding
Gemma no longer needs staff to come in two hours early and fill out paperwork. With foundU, she simply sends an email with a link to the onboarding module. From there, new staff complete the onboarding process at their own speed and upload their supporting documents and certificates along the way.
While they do this, foundU is automatically creating an employee record with all associated data for the Broncos Club management team.
"In their own time prior to their first training shift, they will complete all the onboarding necessary and also provide copies of any certificates… it’s cut out a lot of time for us," said Gemma.
Time-saving payroll
Because foundU is a true end-to-end system, the Broncos Club save hours on their payroll each week. Due to the level of integration, foundU has reduced payroll errors and made for an overall more accurate system.
But it’s not just speed and accuracy. The foundU platform also easily allows for adjustments and custom pay rules alongside award interpretation and allowance calculation.
"It used to take us four or five hours to do the payroll, and now it takes us two hours with less chances of any errors in the process as well," Gemma said.
Self-managed employee profiles
Managing a workforce of more than 70 casuals and full-time staff can mean a lot of updating of personal details. With foundU, all staff can access and manage their profile via a dedicated employee app. They can update financial information like bank and super details, and also set their availability.
"In our old system, they don’t have control over updating their personal data and would have to email me - now they have control," Gemma said.
Top-quality, Australian-based support
With Gemma’s old system, she would sometimes have to wait over a week to get a response to a help ticket. With foundU, she can call and get help straight away or email and get a response in less than one business day. foundU was designed and built for the Australian market and knows what Australian businesses need to succeed.
"I can’t fault support - foundU is very responsive and the longest I have ever waited is 24 hours," Gemma said.
