TLH Recruitment provides adaptive recruitment services to businesses as they develop and grow. The team mainly offers tailored recruitment and labour hire solutions to blue-collar industries, such as warehousing, manufacturing, construction, and logistics. They also help to secure permanent talent and create bespoke workforce solutions across multiple other industries.
Over 11 years, they have expanded their presence from Parramatta, New South Wales into several states, including Victoria, Queensland, and Western Australia. As a service first recruitment company, the team has offices in each location, ensuring that the best possible outcome is always delivered. The company’s motto is, “People are our DNA” and they continuously innovate to create a great experience for their candidates.
We recently spoke to Kirstie Martinez, the Projects and Implementation Manager / Marketing Manager at TLH Recruitment about why she chose foundU and how it has helped the agency scale its nationwide workforce.
Before implementing foundU in 2016, TLH Recruitment relied heavily on manual processes and disconnected systems to onboard, roster, and pay their candidates and invoice their clients. This included Excel spreadsheets, MYOB for payroll, manual timesheets, and TRIS for employee data management.
Employee onboarding was largely paper based, including the physical submission of tax file declarations and superannuation forms to the ATO. The fax machine was getting a workout and the payroll process was lengthy, taking up to five days with a small workforce. Their processes were administrative and time-consuming – and they also felt like the norm.
TLH Recruitment chose foundU over other systems because it is an all-in-one workforce management platform with onboarding, rostering, and payroll in one-code base. Since all of these core operational tools are built in a single platform (as opposed to being integrated add-ons), it was the most cost-effective and user-friendly option. It also enables their clients to log into one easy-to-use platform to view rosters and time approvals – even when they are on-site.
“Truly all-in-one wasn’t heard of at the time. foundU made candidates, rosters, timesheets, and payroll accessible to our clients via one log in. Its visual interface makes our clients’ lives easier when they have one million and one things happening on-site, and that has made our life a lot easier too. Since we have a central source of truth, we can fill in for other offices and teammates when they’re unavailable to pick up a client call. We can log in and find every candidate’s information, like when and where they are working at any point in time.”
They have also benefited from continuous feature releases. For example, they can now simulate client profiles to solve issues, field pay queries from candidates to their employee profile for payroll to answer, and use the award test calculator to ensure the right pay rules are being used for candidates and client invoicing.
The clock app also speaks directly to the approved shifts feature and the ability to input an effective date for rate rises creates peace of mind. The new dashboard also gives them a snapshot of what’s happening in the business with colour codes that pinpoint priorities. New HR integrations, such as Flare employee benefits help TLH Recruitment create a great experience for their candidates and gain a competitive edge in the market.
"foundU has started implementing new integrations. We can explore these and add them on as selling points for our candidates.”
foundU has supported TLH Recruitment’s growth from a single office into a nationwide presence, enabling transparent and open communication with candidates and clients across multiple states. Payroll times have reduced by days, even as the workforce has scaled, enabling the team to focus on innovation and the candidate experience. The business has remained confidently compliant with Fair Work, the Australian Tax Office, and ISO standards throughout its growth, with essential employee data like right to work documents, qualifications, and currency all stored and traced within foundU.
"foundU was an easy way for us to get on the front foot of our competitors without breaking the budget. It's helped us move everything online, making us more innovative and allowing us to create a great client experience."
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